FAQ
We know you’ve got questions, and lucky for you, we’ve got answers! Whether you're wondering about shipping times, return policies, or the meaning of life (okay, maybe not that one), we've compiled everything you need to know right here. Our goal is to make your shopping experience smooth, stress-free, and maybe even a little fun. So before you send us a message, take a quick peek below—you might find exactly what you're looking for!
💳 Orders & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, AmEx, Discover), PayPal, and sometimes even Apple Pay, Google Pay, and Klarna for buy now, pay later options. If you’re trying to pay with Monopoly money, unfortunately, we’re not quite there yet!
Can I change or cancel my order after placing it?
We process orders super fast, like Olympic sprinter fast! 🏃♂️ So, if you need to make changes, contact us ASAP. If your order has already shipped, we might need to arrange a return instead.
Will I be charged sales tax?
Taxes? Ugh, we know. But yes, if applicable, taxes are calculated at checkout based on your shipping address. We don’t set these rates, but we’re happy to follow the rules so you don’t have to worry about it
Do you offer discounts or promo codes?
You bet we do! Sign up for our newsletter, check our homepage, or keep an eye on our social media for the latest deals. No secret handshake required—just good ol’ savings.
My payment didn’t go through. What do I do?
First, double-check your details (no typos, no expired cards). If it still won’t work, try another payment method or contact your bank. If all else fails, reach out to us, and we’ll help sort it out.
📦 Shipping & Delivery
How long does shipping take?
Our standard shipping usually takes 7–21 business days, but if you're in a hurry, we offer express options too! 📦✨ Once shipped, you’ll receive tracking info, so you can refresh the page every five minutes (we know you will).
Do you offer international shipping?
Yes! We ship worldwide, but shipping times and costs vary depending on your location. 🌍 Customs fees may apply in some countries—blame your government, not us!
How do I track my order?
Once your order ships, we’ll send you a tracking number via email. You can also enter your order number on our Track Order page to stalk your package in real-time.
My tracking number isn’t updating. Is my package lost?
Not to worry! Tracking can take 24-48 hours to update. If it's been longer and still no movement, contact us, and we’ll play detective to find out what’s going on.
What if my package gets lost or stolen?
While we’re not in charge of delivery, we’ve got your back. If your package is missing, check with neighbors, your local post office, or your bushes (yes, couriers love hiding stuff). Still no luck? Contact us, and we’ll help out.
🔄 Returns & Refunds
What is your return policy?
We offer hassle-free returns within 30 days of receiving your order. Items must be unused and in original packaging (no mystery stains, please). Start the process by using our contact form!
How do I return an item?
Easy peasy! Just head over to our Contact Us page and send us the details. We will then send you instructions on how to send the item back to us. As soon as we receive it, we’ll process your refund or exchange.
Do you offer refunds or store credit?
We offer full refunds or store credit—your choice! Refunds go back to your original payment method, but if you’d rather get store credit and shop again, we won’t argue!
What if I receive the wrong item or a damaged product?
Oops, that’s on us! 🛠️ Send us a photo of the item, and we’ll send you a replacement ASAP—no extra charge. We’ll even apologize profusely and pretend we’re sending it with extra love.
Are returns free?
We wish we could say yes, but return shipping costs vary depending on the reason for return. If it’s our mistake, we cover the cost. Otherwise, you’ll need to send it back with your preferred shipping method.
📢 Product & Stock Questions
How do I know which size to order?
Check out our Size Guide on each product page—it’s way more reliable than guessing! If you're still unsure, contact us, and we’ll help you find the perfect fit.
Are your products cruelty-free/sustainable?
We care about our planet! 🌍 Many of our products are eco-friendly, cruelty-free, and sustainably sourced. Check the product details for more info, or reach out to us!
Will sold out products be restocked?
If an item is sold out, sign up for restock alerts on the product page, and we’ll notify you when it’s back! Some items are limited editions—so grab them while you can!
Do you offer gift wrapping?
Yes, some of our products can be gift wrapped, for eligible products this option will be available at checkout. 🎁 No messy DIY wrapping paper disasters—leave it to us!
Can I request a custom order?
Some of our products can be personalized! If customization is available, you’ll see the option on the product page. If you have a special request, reach out—we’ll see what we can do!
🛠️ Technical & Miscellaneous Questions
My discount code isn’t working—what’s going on?
First, check that it hasn’t expired. Also, some codes have conditions (like minimum spend or product restrictions). If it’s still not working, reach out, and we’ll check it for you.
How do I know if an item is in stock?
If you can add an item to your cart, it’s in stock and ready to ship! 🚀 For products that are temporarily out of stock, you’ll usually see a message on the product page. If you’re unsure or need more details, feel free to reach out to us, and we’ll be happy to check availability for you.
How can I contact customer support?
You can reach us via email, or our contact form. We try to respond ASAP (usually within 24 hours on business days). No robots—just real humans who love helping!
Can I sign up for restock alerts?
Yes! On product pages, where eligible, you’ll find a “Notify Me When Available” button. Enter your email, and we’ll ping you the second it’s back in stock.
Do you offer wholesale or bulk discounts?
Yes! If you’re interested in wholesale, bulk orders, or corporate gifts, reach out to us, and we’ll hook you up with special pricing.